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How We Protect Your Account and Data

Your account on redwin is protected by clear policies covering deposits, withdrawals, data storage and dispute resolution.

Account verification requiredEncrypted payment processingData retention policies explained
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redwin How We Protect Your Account and Data
REACH OUR TEAM

How to Contact Us About Legal Questions

Our support team is available to answer questions about account policies, data requests and disputes. You can reach us via live chat during lobby hours, email for formal requests, or our in-app help centre. Response times depend on the channel; live chat is fastest for immediate clarification.

Team online

Live Chat

Available during lobby operating hours. Ask about account terms, payment policies or data access requests. We reply within minutes.

Email Support

Send formal requests for data access, account closure or dispute details to our legal team. Responses typically arrive within 48 hours.

In-App Help Centre

Browse FAQs about account rules, withdrawal verification and terms updates. Most common questions are answered in seconds without waiting.

YOUR DATA RIGHTS

How We Handle Your Information

We collect account data — name, phone, email, payment details — only to operate your account, process deposits and withdrawals, and comply with local law.

Data Access

Request a copy of all personal data we hold about you.

Data Correction

Update your name, phone or email in your account settings anytime. Payment details must be verified through support for security.

Data Deletion

Ask to erase your account once all transactions are settled.

Cookie Control

Adjust cookie preferences in your browser or via our privacy banner at login.

Payment Security

Your DANA, OVO, GoPay and QRIS details are never stored in plain text.

Legal Inquiries

Formal requests from law enforcement or government agencies are handled by our legal officer.

Legal and Account Policy FAQs

When you request account closure, we freeze withdrawals, settle any open rounds, and transfer your remaining balance to your registered payment method. Closure is final; you cannot reopen the same account. Closed accounts remain in our records for seven years for regulatory compliance.

No. We detect and close duplicate accounts. If you accidentally create a second account, close it immediately and use your original login. Duplicate accounts may be suspended without refund.

Withdrawals above Rp 50 million require identity verification. You will upload a photo ID and proof of address (utility bill or bank statement) via the withdrawal form. Verification takes 24–48 hours; once approved, funds transfer via your original deposit method.

All games are played at the odds shown; outcomes are final once the round closes. Refunds are not offered for normal game losses. Disputes are considered only if you can show a technical fault or incorrect payout that we confirm on our end.

We retain account records, transaction history and identity documents for seven years after closure to comply with Indonesian financial reporting rules. You may request deletion of non-essential data (like preferences or browsing logs) sooner by contacting our legal team.

Yes. Send a formal request to our email support stating your account ID and the specific data you want to access or delete. We will respond within 14 days. The data will be provided as a downloadable file with your personal information redacted where required by law.

Open a dispute ticket in your account settings or contact live chat with your transaction ID and full details. Our disputes team investigates within 48 hours. If we find a system error, we will correct your balance immediately. If no error is found, the decision is final.

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